A community manager helps build, grow and manage a company's or brand's online communities. As a community manager, you need to be quick and efficient in responding to the people in the group.
When conflicts arise, it’s important to listen to your community. To ensure the safety of members, you should also remove content that could be harmful to your community.
For any business, an online community can add great value to the company. Online communities can both humanize a brand and make customers feel valued through experiences or direct communication.
Let’s list some of the best online community management courses below.
Coursera is the global online learning platform that offers anyone, anywhere access to online courses and degrees from world-class universities and companies. It builds technologies that help people connect, find communities, and grow businesses.
It provides you courses that are highly respected industry certifications, produced in partnership with some of the top organizations in the world.
After completing courses, you can also get certification from Facebook to become a certified community manager. Isn’t that so cool?
SkillShare is a virtual learning software that allows users to connect and improve their required skills.
It offers the perfect balance of specific skill development and aspirational learnings. SkillShare has in-depth content that is organized into easy-to-follow lessons.
You can begin with the free membership and start with introductory courses or dive into the paid membership for more categories and detailed course outlines.
Udemy provides access to thousands of courses produced by independent instructors to millions of students. Udemy courses are typically well-organized, informative, and not very costly, especially if you wait for Udemy to offer one of their frequent sales where top courses drop from $100+ to below $15.
Udemy was founded in 2007 it has grown to one of the largest learning platforms around and now offers more than 130,000 courses and has helped more than 30 million learners.
Build an Engaged Online Community is a beginner-level yet comprehensive course by Phil Ebiner on community management. This course covers building, engaging, and growing your communities.
Feverbee is an online community consultancy that provides advice, insights, and training to businesses for building better communities. Moreover, it offers multiple online courses on its website.
This platform has trained over 1250+ community professionals through its online community management academy.
More than a thousand community managers have enrolled in Feverbee courses.
LinkedIn has now started its learning platform where you can opt for different courses online. In June 2020, Microsoft made 14 learning paths on LinkedIn Learning available for free.
Many of the courses offered here can help you earn certifications that can help you stand out from other applicants. Applicants with LinkedIn Learning certificates have a 9% higher chance of getting hired compared to those that don't.
LinkedIn Learning is a better learning platform because it provides higher quality at a lower price. For just $29.99 per month, you can get unlimited access to all of its courses.
Community management is all about building and maintaining relationships and presenting your brand in the best possible light. It requires your brand to practice social listening.
Customer feedback is one of the separation points between a social media manager and a community manager.
The true sense of an online community takes social media to the next level and opens up a world known as a social business.
The role of a community manager is to act as the bridge between a brand and the community it is aiming to create. They should be the brand's ambassador, engaging with potential customers and building relationships with existing ones. And now, you can become an online community manager by easily opting for the courses from the platforms listed above.
With online classes, you don’t need to move to a different city or commute long distances in order to learn a course of your choice. These days, people can opt for online courses and even get a certification in the comfort of their homes.
Best of luck! 😊